2010中国最佳呼叫中心：华道数据处理有限公司客服中心

CDG Holdings Ltd

所处行业 金融外包
人员数量  500人
所在城市  北京
座席数量 400个
建立时间  2007年9月
网址 www.chinadatagroup.com

自1998成立以来，华道数据一直以不断创新的服务给业界带来惊喜。现已发展成为中国本土规模最大、服务链条最全的金融BPO企业，股东包括鼎晖投资等四家全球基金。

华道专注于为金融机构提供“端到端”服务，与30多家金融机构结为合作伙伴。凭借全国性服务网络，华道自主研发多个业务管理系统。通过灵活交付模式，实现业务处理的“集约化”和“生产线化”，创造了独特的BPO中国模式。

华道的管理团队具有丰富的行业和管理经验。在降低成本的同时，与客户共同进行流程改进，取得显著成效。

华道数据呼叫中心于2007年9月建立，服务于信用卡中心和保险公司。该中心在信用卡电话征信、激活、催收等方面有重大创新，同时也在保险业务方面积累了丰富经验。

Brief introduction of the Winning Units: Since its incorporation in 1998, CDG has surprised the industry with innovative services. It has become China's largest BPO provider with comprehensive services. CDG provides end-to-end solutions to BFSI sectors, partnering with leading financial institutions.

With nationwide facilities and backup centers, CDG has developed advanced data processing and management systems. Through innovative delivery models, CDG has streamlined clients' business processes, creating a unique BPO model in China.

CDG strives to provide innovative solutions at lower costs, combining methodologies, technology, and business processes. Its call center, established in 2007, serves multiple financial institutions, specializing in customer communication and forming a complete BPO chain.

The call center has made significant innovations in credit card services and accumulated rich experience in insurance services. Its credit card collection service has been recognized as a model of legitimate operation.